Security Shift Manager - Swing Shift

Plainridge Park Casino•Plainville, MA

16h•Onsite

About The Position

Responsible for managing the daily shift operations and activities of the Security Department to ensure goals and objectives are achieved in accordance with the Director of Security. Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum-security coverage with minimum labor costs. Maintains and keeps updated list of trespassed and or banded guests. Administers training programs for assigned security personnel that will ensure effective security of gaming and money handing experience. Counsels, guides and instructs security personnel on the proper performance of their duties. Performs the function of hiring, training, and developing security personnel skills, reviewing security personnel performance and administering discipline. Develops implements and maintains required internal and external reporting procedure. Cooperates with federal, state, and local law enforcement agencies of mutual concern. Responsible for providing exceptional customer service to all guests. Overall administrator of the shift’s security environment, reporting to the Director of Security. Under the direction of the Director of Security, conducts surprise and routine inspections and drills to check the efficiency of all security measures and controls. Under the direction of the Director of Security and in collaboration and cooperation with law enforcement agencies, investigates crimes committed such as fraud and theft.

Requirements

Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university or equivalent
One to two years of casino security and/or related experience
Three to five years of supervisory experience
In-depth knowledge and appreciation of security measures and controls
Proficiency in Microsoft applications (Excel, Access, Word)
Effective communication skills (written, verbal and presentation)
Ability to display professionalism when dealing with difficult guests
Strong leadership, supervisory and interpersonal skills
Effective analytical skills
Ability to be physically mobile with reasonable accommodations
Physically able to restrain combative guests and to move about property
Able to run on level surfaces, as well as up and down stairs
Respond to visual and aural cues
Ability to operate efficiently and effectively in a mentally and physically stressful environment
Ability to operate company motor vehicles responsibly at all times
Valid driver’s license with clean driving record
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

Managing the daily shift operations and activities of the Security Department
Determining manpower requirements and ensuring adequate personnel scheduling
Maintaining and updating lists of trespassed and/or banned guests
Administering training programs for security personnel
Counseling, guiding, and instructing security personnel on their duties
Hiring, training, developing skills, reviewing performance, and administering discipline for security personnel
Developing, implementing, and maintaining internal and external reporting procedures
Cooperating with federal, state, and local law enforcement agencies
Providing exceptional customer service to all guests
Administering the shift's security environment
Conducting surprise and routine inspections and drills
Investigating crimes such as fraud and theft in collaboration with law enforcement