Sr. Security Shift Mgr

Churchill Downs Incorporated•Oxford, ME

19h•Onsite

About The Position

Oxford Casino Hotel is seeking a Security Shift Manager to oversee the shift operation of the Security department. This role is responsible for the safety and security of team members and guests, ensuring compliance with department and company policies, and managing subordinate personnel. The ideal candidate will have a strong understanding of gaming laws and regulations, excellent communication and problem-solving skills, and the ability to maintain composure in high-pressure situations.

Requirements

Must be 21 years of age and be able to obtain and maintain appropriate licensing from Maine Gaming Commission.
Demonstrate Security enforcement ability and possess investigative skills and experience.
Should have the ability to write legibly and coherently as required and communicate effectively with others.
Must have previous experience as Security Shift Manager.
Must have a complete understanding of the gaming laws, state regulations, internal controls, departmental policies and procedures.
Must have strong report writing skills.
Ability to deescalate conflict and provide conflict resolution.

Nice To Haves

Must have a complete understanding and operation of the keywatcher. Responsible for controlling access, entering / removing team members in to the keywatcher.
Must have a complete understanding of the SAFLOK program. Responsible for ensuring all locks programed to the SAFLOK are operational.
Responsible for replacing damaged keys and ensuring all inventory and logs are accurate in the spare key box.

Responsibilities

Oversees the safety and security of all customers and team members and the company assets during their assigned shift.
Monitors the activities of all security personnel during their assigned shift to ensure compliance with department and property policies and procedure.
Promotes a working environment in which subordinate personnel can perform assigned duties within established guidelines, procedures and laws.
Promotes and monitors the confidential treatment of all relevant information. Provides clear, concise incident reports, daily logs and documentation for shift activities and incidents. Investigates and follows up on all shift reports and activities.
Promotes effective communication to staff and management regarding property activities.
Perform duties of a subordinate as required.
Respond, evaluate, provide first aid and notify emergency medical services to guest and team members that require in a medical crisis.
Act as a liaison between law enforcement and casino management.
Proactively responsible for conducting emergency drills within the security department.
Provides support and guidance to all casino departments and personnel as needed.
Mediate and solve problems for employees and guests and establish and maintain effective lines of communication not only on his/her shift, but also throughout the department.
Must be able to identify operational and organizational opportunities and work with the security department upper management team to recommend, develop and implement sound solutions.
Attend all company required mandatory training classes when scheduled.
Responsible for key control and inventory for all sensitive keys.
Responsible for verifying shipments and inventory of cards, dice and chips.
Responsible for verifying proper key, card and dice destruction.
Ensures all visitors, vendors and contractors are logged and accounted for while on the Oxford Casino Property.
In charge of designated shift. Includes: scheduling, mentoring, disciplines team members.
Will find adequate staffing levels to maintain integrity of shift.
Will have full control and authority over shift.
Ensures completion of payroll, timekeeping records and verifies time sheets of all security officers in their shift.