Security Service Technician 1

Convergint•Mankato, MN

6h•$25 - $37

About The Position

Convergint is seeking a full-time Security Service Technician to provide service and maintenance for installed security systems and related equipment. The role primarily performs preventative maintenance on systems that are typically less complex, responds to customer service, scheduled maintenance, emergency, and after-hours calls, and installs small or less complex projects as needed. The technician works with other specialists to cross-train and support existing customers, customer support programs, and small-project business. Work may also include technical assistance, system checkouts, troubleshooting, repairs, system upgrades, audits, consultation, database management, and support for network systems and equipment on assigned projects. The technician is expected to provide responsive customer service, produce accurate and timely service reports, collaborate with colleagues, and follow applicable federal, state, and local regulations and company health and safety policies. Convergint describes its culture as colleague-first, inclusive, and focused on customer service, accountability, growth, and results.

Requirements

High school diploma/GED or equivalent experience.
Developing exceptional customer focus and the ability to work under pressure, while anticipating and seeking to meet customer needs.
Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and troubleshoot problems to find solutions.
Solid mechanical and electrical aptitude, including working with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Proficient computer skills, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

Nice To Haves

1–3 years of relevant experience.
Experience in one or more of the following industries: electronic, fire alarm and life safety, and/or building automation.

Responsibilities

Respond to routine and some non-routine customer service calls, scheduled maintenance calls, emergency calls, and after-hours calls in a timely manner.
Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
Use troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems across service calls, analyze repair requirements, recommend appropriate customer solutions, and complete repairs or replacements.
Complete accurate, detailed service reports for customers and Convergint promptly to support invoicing and job-cost tracking.
May provide custom systems integrations, systems upgrade planning and execution, systems audits and consultation, database management and manipulation, and network systems and equipment installation, configuration, and support for assigned projects.
Perform service calls in accordance with applicable federal, state, and local regulations and company health and safety policies and procedures.
Communicate and work consistently with team members to improve operations.
Primarily perform preventative maintenance for installed systems that are typically less complex.
Work with other specialists to cross-train on servicing existing customers, responding to service calls, carrying out Customer Support Programs, and supporting small-project business.
Provide technical assistance; perform system checkouts of new and existing installations; and carry out troubleshooting, maintenance, and repair routines for installed security systems and small or less complex projects.
Perform other duties and responsibilities as requested or required.
Participate in the Recruit Awesome People program by referring potential colleagues to the Talent Acquisition Team and hiring managers.