Security Service Technician 1 - Milwaukee, WI

Convergint•Menomonee Falls, WI

13h•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join their amazing culture. As a Security Service Technician, you will be part of a dynamic team that allows for growth as Convergint grows. The company emphasizes a passion for providing world-class service, integrity, commitment to growth, accountability, and delivering results. Convergint aims to be the customer's best service provider, fostering a positive culture that embraces equal opportunity and allows everyone to be their best selves.

Requirements

Developing exceptional customer focus and ability to work under pressure.
Ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Nice To Haves

1-3 years relevant experience
Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Responsibilities

Participate in the Recruit Awesome People program, promoting the colleague-first culture and referring top talent.
Act as the customer's best service provider at all times, ensuring Convergint is the customer's first choice for service.
Respond to routine and non-routine customer service calls, scheduled maintenance calls, and emergency/after-hours service calls in a timely manner.
Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
Use troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for various service calls, including emergency and after-hours calls; analyze repair requirements and provide appropriate solutions.
Complete accurate and detailed service reports for customers and Convergint in a timely manner for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
Communicate and work with other team members consistently to improve overall operations of the Convergint Technology Center and the company.
Perform preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and small projects business.
Provide technical assistance, systems checkout of new and existing installations, troubleshooting, and maintenance and repair routines associated with installed security systems, and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.