Security Service Technician
About The Position
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Requirements
- High School Diploma or equivalent.
- Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
- Experience with Card Access/CCTV/IP cameras
- HIRSCH Certificate
- Excellent communication skills.
- Electrical/Electronic background.
- Valid driver's license.
Nice To Haves
- Fire alarm experience preferred.
- Some college preferred.
- NICET II or greater preferred.
Responsibilities
- Alleviate concerns the customer may have regarding a security system.
- Advise customers and the customer care center of the status of systems and processes inspections.
- Repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment.
- Provide customers with the highest level of service to solve building inefficiencies and resolve service related items.
- Provide solutions and outcomes at the time of service.
- Locate and alleviate trouble with damaged equipment or wiring.
- Readjust equipment, repair or replace inoperative equipment and test for operation.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
- Service and repair Commercial security/Fire Alarm/CCTV/Card Access systems.
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
