Security Service Technician

Wittenbach Business Systems•Mount Olive, NJ

1d•Onsite

About The Position

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. Job Summary: A Service Technician will be traveling daily to customer sites within a designated territory, performing routine maintenance and repairs to customer core product lines of cash automation products, ATMs & ITMs, conventional bank equipment and electronic security equipment ensuring minimal downtime. This position will ensure that these products are functioning properly and that any problems are addressed promptly. They may interact daily with customers or their designated contacts to ensure customer satisfaction with our services.

Requirements

High School diploma or equivalent required.
Proficient in computer software application such as Android app software to include but not limited to timecards, expenses, inventory control management.
Ability to troubleshoot and diagnose technical issues.
Skills in disassembling & repairing assemblies.
Understanding of how to input settings & configure equipment.
Ability to apply training principals to on-the-job-training.
Military Veterans encouraged to apply.
Able to properly lift 50 pounds or less frequently, 100 pounds or less occasionally.
Able to move 50 pounds or less frequently, 100 pounds or less occasionally.
Able to push/pull objects with moderate effort frequently. Maximum effort occasionally.
Able to sit and/or stand 2 hours continuously, up to 8 hours per day.
Able to remain on feet for 2 hours continuously.
Must be able to manipulate small objects with close eye-hand and arm-hand coordination for entire shift.
Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching out, twisting, turning, reaching up, wrist turning/torqueing for 2 hours continuously.
Able to effectively communicate with customer base, both orally and in writing.
Able to see objects closely, discriminate colors, perceive depth continuously.
Able to understand, relate to, and apply concepts on a continuous basis.
Able to remember multiple tasks / assignments given to self and others over long periods of time continuously.
Able to drive vehicle from site to site in order to provide technical support for our customers.
Driving requirements may be up to and including 4-6 hours per day and on occasion up to 10 hours.

Nice To Haves

Associate degree in Electronics or equivalent military or trade school preferred.
NICET Certification in Fire Alarms is a plus.

Responsibilities

Traveling daily to customer sites within a designated territory.
Performing routine maintenance and repairs to customer core product lines of cash automation products, ATMs & ITMs, conventional bank equipment and electronic security equipment ensuring minimal downtime.
Ensuring that products are functioning properly and that any problems are addressed promptly.
Interacting daily with customers or their designated contacts to ensure customer satisfaction with our services.
Inputting settings & configuring equipment.
Providing feedback on product performance or issues.
Applying training principals to on-the-job-training.
Driving vehicle from site to site in order to provide technical support for our customers.
Using power tools such as a drill or saw overhead.
Climbing ladders up to 20 feet high.

Benefits

Health Insurance: Medical, dental, and vision coverage
Identity theft protection and voluntary life insurance
Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
Access to the Employee Assistance Program and Employee Assistance Fund
401(k) retirement plan with employer match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Employer-paid life insurance, short-term disability, and long-term disability
Paid training opportunities and Education Assistance Program
Earn up to $5,000 for referring new employees
Company vehicle provided along with fleet card
Eligible for overtime pay in accordance with Department of Labor regulations