Security Service Technician 2 - Mobile, AL

Convergint•Pelham, AL

1d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join their amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. As a Security Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows. The company emphasizes a passion for providing world-class service, integrity, commitment to growth, accountability, and delivering results within a positive culture that embraces equal opportunity.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
Must be a self-starter and work well with direct supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
High School/GED or equivalent experience
Minimum 3-5 years servicing, integrating, and programming access control systems

Nice To Haves

Relevant field service
CCTV experience: Milestone / Genetec
Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
Intrusion experience: DMP / Bosch

Responsibilities

Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems.
Install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for many types of service calls including emergency and after-hours calls.
Analyze repair requirements and provide customer with appropriate solutions.
Complete necessary repairs and replacements as needed.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Communicate and work with other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Perform preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Provide technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.