Security Service Technician – Access Control

TEAMLINX LLC • Denver, CO

3d • $31 - $35 • Onsite

About The Position

LINX is hiring a Security Service Technician in Denver, CO to service and troubleshoot commercial access control systems for our existing customers across the Front Range. This is a service and support position, not new construction installation. You will travel to occupied commercial buildings, diagnose access control problems, and fix them on-site.

Requirements

• 3+ years of hands-on experience installing or servicing commercial access control systems specifically. Primarily CCTV or intrusion alarm experience does not meet this requirement
• Direct hands-on experience with at least one of the following enterprise access control platforms: Genetec Security Center, Avigilon Alta or Unity, Software House CCure 9000
• Working knowledge of LAN/WAN networking and TCP/IP as applied to IP based access control hardware
• Ability to work independently at customer sites with minimal direct supervision, managing your own daily travel schedule
• Valid driver's license and current auto insurance
• Must own a complete set of personal low voltage hand tools: snips, cable strippers, screwdrivers, wrenches. Specialty tools provided
• High school diploma or equivalent
• Professional working proficiency in English, written and verbal
• Must pass a 7 year criminal background check and pre employment physical and drug screening.

Nice To Haves

• You come from residential security and have not worked on commercial, enterprise grade access control platforms
• Your experience is primarily CCTV or intrusion alarm systems with only light exposure to access control

Responsibilities

• Own your daily schedule of service calls across Denver and the Front Range, coordinating priorities with the service coordinator
• Travel independently to occupied customer sites, including corporate offices and healthcare facilities, and represent LINX professionally at every stop
• Investigate customer complaints, identify the root cause, and resolve the issue on-site whenever possible
• Troubleshoot and repair access control systems, including Genetec Security Center, Avigilon Alta and Unity, and Software House CCure 9000, at the hardware, software, and network level
• Diagnose and resolve issues with door controllers, card readers, credential readers, electric strikes, magnetic locks, request to exit devices, and door position switches
• Configure and verify LAN/WAN network settings for IP based access control devices, including IP addressing and connectivity troubleshooting
• Order and gather replacement components and parts required to complete each service call
• Perform acceptance testing to confirm system performance before closing out a ticket
• Complete all service documentation in LINX's CRM platform, including forms, reports, logs, and ticket updates
• Maintain accurate records of parts used, time on-site, and work performed on every call
• Communicate clearly with facilities managers and site contacts about the issue, the fix, and any needed follow-up
• Maintain personal tools and equipment, following manufacturer operating instructions and performing preventative maintenance

Benefits

• 401(k) with 50% employer match on the first 5% contributed
• Medical, dental, and vision insurance with FSA and HSA options
• Short and long-term disability coverage
• 3 weeks PTO (vacation and sick combined)
• 8 paid holidays
• Vehicle mileage reimbursement policy
• Manufacturer training and certification support on Genetec, Avigilon, Software House, and other platforms LINX installs
• Structured advancement path toward Foreman and Superintendent

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED