Security Service Specialist 1

Convergint Career•Detroit, MI

2d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows. This role requires a passion for providing world-class service to customers, colleagues, and communities, with a commitment to growth, accountability, and delivering results. The company has a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. Convergint, with 20 years of proven growth and exceptional performance, aims to be its customer's best service provider, valuing diversity and operating on a foundation of 10 Values and Beliefs that drive its culture and position it as the #1 global, service-based systems integrator. The company takes pride in protecting the lives and assets of its customers and their communities through the solutions it provides.

Requirements

Education: High School/GED or equivalent experience
Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Nice To Haves

1-3 years relevant Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Responsibilities

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Performs other duties and responsibilities as requested or required.