Security Service Specialist 1

Convergint Career•Syracuse, NY

11d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. This role is part of a dynamic team that offers opportunities for growth as Convergint expands. The company emphasizes a passion for providing world-class service, integrity, growth, accountability, and delivering results within a positive culture that embraces equal opportunity. Convergint has a 20-year history of proven growth and exceptional performance, with a mission to be its customers' best service provider. The company values diversity and is built on a foundation of 10 Values and Beliefs that drive its culture, making it a leading global, service-based systems integrator. They take pride in protecting customers' lives and assets through the solutions they provide.

Requirements

High School/GED or equivalent experience
Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Nice To Haves

1-3 years relevant Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Responsibilities

Acts as ‘our customer’s best service provider’ at all times, ensuring Convergint is the customer’s first choice for service.
Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls in a timely manner.
Diagnoses, troubleshoots, repairs, replaces defective parts, and debugs systems for routine problems.
Installs projects as necessary.
Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identifies and resolves problems for many types of service calls, including emergency and after-hours calls.
Analyzes repair requirements and provides customers with appropriate solutions.
Completes necessary repairs and replacements as needed.
Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Completes accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Executes all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
Communicates with and works with other team members consistently to improve overall operations of the Convergint Technology Center and company.
Primarily performs preventative maintenance for installed systems that are typically less complex.
Works closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting, and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Performs other duties and responsibilities as requested or required.