Security Service Specialist 2

Convergint Career•Foxboro, MA

1d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. As a Security Service Technician, you are part of a dynamic team that allows for growth as Convergint grows. We are committed to protecting the lives and assets of our customers and their communities with the solutions we provide. Our mission is to be our customer’s best service provider, and we realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
Must be a self-starter and work well with direct supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.
Education: High School/GED or equivalent experience
Minimum Experience: 3-5 years servicing, integrating, and programming access control systems

Nice To Haves

Relevant field service CCTV experience: Milestone / Genetec
Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
Intrusion experience: DMP / Bosch

Responsibilities

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Performs other duties and responsibilities as requested or required.