Security Service Specialist 1

Convergint Career•Urbandale, IA

23h•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. As an Electronic Security Service Technician, you will be part of a dynamic team that allows for growth as Convergint expands. We are looking for individuals with a passion for providing world-class service, integrity, a commitment to growth, accountability, and delivering results. Convergint is a global, service-based systems integrator with a mission to be our customer's best service provider, built on a foundation of 10 Values and Beliefs that drive our culture. We take pride in protecting our customers' lives and assets with the solutions we provide.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and/or experience related to electronic security systems.
Some programming skills and proven ability to troubleshoot problems and look for solutions.
Must be a self-starter and work well with direct supervision.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Education: High School/GED or equivalent experience
Minimum Experience: 0-3 years servicing, integrating, and programming video, alarm and access control systems.

Nice To Haves

Avigilon experience a plus but not required.

Responsibilities

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine customer service calls, scheduled maintenance calls; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identifies and resolves problems for many types of service calls.
Analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Performs other duties and responsibilities as requested or required.