Security Service Specialist 1

Convergint•Knoxville, TN

About The Position

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Requirements

Solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Ability to complete accurate and detailed service reports for customer and Convergint in a timely manner.
Ability to install, configure, and support a variety of network systems and equipment for assigned projects.
Ability to execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Ability to communicate and work with other team members consistently.
Ability to perform preventative maintenance for installed systems.
Ability to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.

Responsibilities

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identifies and resolves problems for many types of service calls including emergency and after hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Performs other duties and responsibilities as requested or required.