Security - Security Supervisor

Hotels and Resorts of Halekulani•Honolulu, HI

About The Position

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." Responsible for providing a safe and secure hotel environment for our guests and staff in an effective, professional and exceptional guest service manner. Directs and participates in proactive rounds and inspections of front and heart of the house areas. Assists with hotel safety and loss prevention efforts, accident reporting and prevention, emergency preparation and response, conducting investigations and providing timely follow-up and reports concerning all hotel safety and security related issues. Oversees the contracted security staff on shift and ensures contract staff follows all company and legal policies and procedures and is fully trained. Assists with training staff and management in all safety issues and actively work with hotel managers on safety and security.

Requirements

A minimum of three (3) years’ experience in security services or law enforcement or equivalent. At least one (1) year experience in a supervisory or leadership capacity.
Any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
State of Hawaii Guard Card required
First Aid/CPR/AED Certification
Training in law enforcement techniques, highly desirable
Ensure familiarity with all hotel services and features.
Thorough knowledge of local, State and Federal laws pertaining to the activities of safety and security staff is required.
Thorough knowledge of HIOSH/OSHA regulations.
Knowledge and use of computers and software (Outlook, Word, Excel and PowerPoint) is required.
Working knowledge of hotel emergency procedures.
Must be able to perform under stressful or emergency conditions while maintaining a courteous and professional demeanor.
Must be able to work collaboratively with other team members.
Must be able to manage time effectively and possess organizational skills.
Able to anticipate guest needs; respond promptly and acknowledge all guests.
Maintains the utmost confidentiality and privacy.
Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
Requires concentration, alertness and attention to detail.

Nice To Haves

Previous experience in a hotel or customer service industry highly desirable.
OSHA training certification preferred.

Responsibilities

Provides a safe and secure hotel environment
Safeguards the premises and surrounding areas to deter harm or property loss
Monitors and patrols the buildings and grounds
Observes all individuals entering and exiting the premises, noting unusual circumstances or safety violations.
Utilizing cameras, monitors all incoming and outgoing traffic on the property, looking out for any unusual or suspicious behavior
Engages the police department for assistance and escort off property if warranted.
Monitors the CCTV and perimeter alarm system to ensure they are functioning properly and that staff are in compliance with all policies and procedures.
Monitors weather and road conditions: Notifies ground personnel when necessary.
Assists with hotel safety and loss prevention efforts, accident reporting and prevention, emergency preparation and response
Addresses all emergencies promptly: Act swiftly in medical, fire, mechanical, water, and electrical emergencies, assessing and notifying appropriate staff.
Monitors activity by outside visitors and vendors. Maintain visitor log.
Keeps a check on the automated computer control system of the building to respond to alarms, troubleshoot issues, and notify the relevant facilities staff.
Enforces the hotel’s safety programs.
Oversees daily administration of the hotel’s key control program.
Enforces the hotel’s employee entrance/exit and bag check policies.
Protects and follows the HRH’s policy and procedure for all keys and key controls.
Escorts and witnesses cash drops when requested.
Ensures locker inspections are occurring on a regular basis, or as determined by management.
Collaborates with the Hotel’s outsourced parking company and enforces the parking policy and procedures.
Reports all violations of hotel and company policy to the Director of Safety and Security. Produces detailed and accurate reports to document all cases of loss, safety and policy violation activities.
Supervises contracted security staff
Participates in the training of contracted security staff of all standard operating procedures and security protocol.
Ensures contracted staff follow all company and legal policies and procedures.
Works with the outside security vendor to schedule, review and discipline security officers.
Assists the Director of Safety and Security with developing, implementing, monitoring and evaluating the HRH’s safety and security Standard Operating policies and procedures, including emergency preparedness, asset protection and compliance with OSHA standards.
Performs all other duties as may be required or assigned.