Story Land - Security Screener

Herschend•Bartlett, NH

3d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. At Story Land, our Security Screeners play a crucial role in maintaining a safe and enjoyable environment for both guests and employees. The ideal candidate will possess a keen eye for detail, strong problem-solving skills, and the ability to remain calm under pressure. Responsibilities include processing guests through our metal detectors and conducting bag checks to prevent the entry of any illegal or unauthorized items into the park. If you are vigilant, dedicated, and ready to contribute to a secure and welcoming atmosphere, we encourage you to apply now! We are currently looking for a: Story Land - Security Screener

Requirements

High School diploma, GED, or equivalent
Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Must possess a valid driver’s license and a good driving record
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to comprehend and carry out verbal and written instructions
Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
Ability to professionally and calmly deal with stressful and/or tense situations
Ability to collaborate with other hosts, external first responders, and emergency personnel during emergency situations
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Must have good visual acuity, night vision, and peripheral vision.
Ability to see details of objects that are more than a few feet away

Nice To Haves

College degree in Criminal Justice or related discipline desired; Equivalent work experience will be considered
1+ year of previous security or related experience highly desired
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

Operate metal detectors and conduct thorough bag checks to ensure no unauthorized items enter the park
Maintain a courteous and professional demeanor while interacting with guests during the screening process
Monitor and report any suspicious activity or security breaches to the appropriate authorities
Assist in emergency situations by following established protocols and providing clear instructions to guests and staff
Address and resolve any guest concerns or issues related to security in a calm and efficient manner
Collaborate with other security hosts to ensure a coordinated and effective response to incidents
Maintain accurate records of incidents, security checks, and any items confiscated during the screening process
Prepare detailed reports as required by park management
Work closely with other security personnel and other hosts to ensure a safe and enjoyable environment for all guests
Participate in regular training sessions to stay current on security protocols and procedures
Provide excellent customer service by assisting guests with directions, information, and any other needs they may have
Uphold the park's standards of hospitality and ensure a positive experience for all visitors
All other duties assigned by leadership