Retail Stores - Security Role

Goodwill NYNJ•New York, NY

6d•Onsite

About The Position

Responsible for maintaining a safe and secure environment for all program participants, staff, and visitors. Monitors activities throughout the premises and promptly reports all incidents to management.

Requirements

High School Diploma or GED preferred
Basic computer proficiency, including Microsoft Word
Strong interpersonal and communication skills
Ability to remain calm and effectively defuse and resolve conflict
Team-oriented, flexible, and energetic approach to work
Valid Fire Guard certificate required

Responsibilities

Ensure the safety and security of the program premises at all times
Monitor daily activities of participants and staff to promote a safe and orderly environment
De-escalate and mediate conflicts between staff and/or participants as needed
Document and report all incidents, including staff and participant conflicts, in a timely manner
Supervise designated areas when participants are awaiting police or paramedic assistance
Serve as Fire Guard when assigned; ensure safe evacuation of all individuals in the event of a fire
Maintain strict confidentiality in accordance with HIPAA guidelines on a daily basis
Keep the immediate supervisor informed of activities, outcomes, and any potential issues; recommend corrective actions when necessary
Uphold confidentiality when handling organizational, program, staff, participant, and volunteer information
Perform additional duties as assigned by management
Promote a safe environment by proactively identifying and addressing potential risks
Provide direction to staff when necessary to prevent unsafe or harmful situations
Use sound judgment to de-escalate tense circumstances and redirect behavior
Maintain awareness of the facility layout and be prepared to respond quickly to emergencies
Demonstrate strong observational skills and situational awareness at all times