Security Response Officer
About The Position
The Security Response Officer works collaboratively with hospital staff to provide a safe environment for patients, visitors, employees, and other stakeholders. The officer proactively addresses and deescalates tense situations and conflict, responds to requests for security assistance, works with law enforcement as needed, and enforces hospital security policies and procedures. The role investigates incidents and prepares written reports. Its primary responsibility is to serve as the hospital’s emergency First Responder. Our Lady of Lourdes is a regional acute care medical center founded by the Franciscan Missionaries of Our Lady in 1949. It is a wholly owned subsidiary of FMOL Health, Louisiana’s largest locally owned, not-for-profit health system. The hospital employs more than 2,200 people and has a physician staff of over 600 doctors across medical and surgical specialties. Its services include centers of excellence in Orthopedics, Stroke, and robotic surgery, as well as a burn unit, oncology program, heart hospital, Women’s & Children’s Hospital, and a network of clinics, imaging locations, and primary care physicians.
Requirements
- Two years of experience required.
- High school diploma or equivalent.
- Physical Readiness Assessment (PRA) certification.
- Effective communication skills.
- Customer service skills.
- Attention to detail.
Nice To Haves
- Prior law enforcement, military, and/or corrections experience preferred.
Responsibilities
- Greet patients, visitors, and other guests and provide information to help them reach their destinations.
- Manage wheelchair distribution and provide security escorts for guests and employees to and from vehicles upon request.
- Patrol the premises to ensure the security of patients, visitors, and staff.
- Proactively address and deescalate tense situations and conflict.
- Respond to requests for security assistance and work with local law enforcement as needed.
- Respond to all hospital emergency codes, excluding medical codes.
- Investigate incidents and prepare written reports.
- Enforce hospital security policies and procedures.
- Serve as the hospital’s emergency First Responder.
- Carry a registered firearm for protection and prevention of conflict.
- Perform other duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
