Security Project Technician 1

Convergint Career•Raleigh, NC

5d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects, including small or less complex projects. As a Security Technician, you are part of a dynamic team that allows you to grow as Convergint grows. This role requires exceptional customer focus and the ability to work under pressure, maintaining awareness of and seeking to meet customer needs without being prompted. You will be a self-starter who works well with direct supervision, possessing solid mechanical and electrical aptitude. A valid driver's license with a clean driving record is required, along with the ability to travel locally to jobsites regularly, with minimal overnight travel potentially required.

Requirements

High School/GED or equivalent experience
Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.

Nice To Haves

1-3 years relevant field service experience

Responsibilities

Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
Acts as the key interface for the provision of technical support and training for the customer, and is accountable for maximizing customer satisfaction.
Refers more complex issues to higher-level colleagues.
Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted; may require assistance with more complex specifications.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes routine programs for systems.
Acts as “our customer’s best service provider” at all times, thereby ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
Executes many of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
Identifies potential project risks, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Performs other duties and responsibilities as requested or required.