Security Project Technician 3 (Data Centers) - Racine, WI

Convergint•Racine, WI

12d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join their team. This role involves installing, programming, system start-up/check-out, certification, and customer training on fire, security, and/or building automation projects of varying complexity. The technician will be responsible for delivering projects effectively within budget and schedule, acting as a key interface for technical support, and maximizing customer satisfaction. This position may also involve mentoring less-experienced staff and offers opportunities for growth within the company.

Requirements

Exceptional customer focus and ability to regularly work under pressure.
Consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to adapt procedures, processes, and tools to meet complex job requirements.
Advanced mechanical and electrical aptitude.
Ability to read blueprints and drawings.
Advanced math skills (may include calculating area, velocity, resistance, voltage, etc.).
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
College degree, trade school, or equivalent experience.
5-7 years relevant minimum experience.

Nice To Haves

Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Responsibilities

Installs, programs, tests, repairs, and services a variety of systems and equipment including security, fire alarm & life safety, and/or building automation.
Serves as the key interface for technical support and customer training, ensuring customer satisfaction.
Reads complex blueprints, schematics, manuals, and specifications to determine installation requirements.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment using advanced test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes non-routine programs for systems.
Acts as "our customer’s best service provider" at all times, taking ownership of onsite projects including safety, quality, and performance.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment.
Consults with engineering personnel to resolve system operation, maintenance, and warranty issues.
Performs all work in accordance with Federal, State, and local regulations, as well as company health and safety policies.
Uses troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
May advise management regarding customer satisfaction, product performance, installation techniques, and product improvements.
Participates in or assists with developing customer presentations or new business development activities.
Executes technical aspects of multiple projects with varying timelines and budgets, including preparation of project deliverables such as submittals, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identifies potential project risks, communicates them to appropriate parties, and assists in developing strategies to minimize impact and control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager to coordinate projects, including supervision of subcontractors and installation work.
Makes recommendations regarding quality of work and potential scope changes, and identifies ways to continuously improve customer satisfaction.
Mentors and trains less-experienced staff using technical knowledge, skills, and experience.
May supervise workers in testing, tuning, and adjusting equipment for optimal performance.
Provides performance feedback to management regarding Project Specialist I and II.
Performs other duties and responsibilities as requested or required.