Security Project Specialist 1

Convergint•Midland, TX

26d•Onsite

About The Position

This role involves installing, programming, testing, repairing, and servicing a variety of systems and equipment, potentially including security, fire alarm & life safety, and building automation. The specialist will act as the primary technical interface for customers, providing support and training to ensure maximum customer satisfaction. They will work with basic blueprints, schematics, and manuals, and utilize standard test instruments and hand tools for equipment repair. The role also includes operating systems to demonstrate equipment, commissioning new systems, analyzing performance, and writing routine programs. A key aspect is acting as the customer's best service provider at all times. The specialist will consult with engineering on complex issues, advise management on customer satisfaction and product performance, and execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, and close-out documentation. Identifying and communicating potential project risks, and assisting in developing strategies to minimize impact, are also crucial. The role involves close collaboration with the Project Manager and/or Operations Manager to coordinate projects, make recommendations on work quality and scope changes, and identify opportunities for continuous improvement in customer satisfaction. Other duties as requested or required will also be performed.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
To be a self-starter and work well with direct supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Nice To Haves

1-3 years relevant field service

Responsibilities

Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
Acts as the key interface for the provision of technical support and training for the customer and is accountable for maximizing customer satisfaction.
Refers more complex issues to higher level colleagues.
Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
Writes routine programs for systems.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Performs other duties and responsibilities as requested or required.