Security Project Specialist 1 - Huntsville, AL

Convergint•Huntsville, AL

4d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join their team. This role involves installing, programming, system start-up/check-out, certifying, and training customers on assigned projects, particularly smaller or less complex ones. As a Security Technician, you will be part of a dynamic team that offers opportunities for growth as Convergint expands.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
Ability to be a self-starter and work well with direct supervision.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.
High School/GED or equivalent experience.

Nice To Haves

1-3 years relevant field service experience.

Responsibilities

Installs, programs, tests, repairs, and services a variety of systems and equipment, which may include security, fire alarm & life safety, and/or building automation, with guidance as needed.
Serves as the primary interface for providing technical support and training to the customer, ensuring customer satisfaction.
Refers more complex issues to higher-level colleagues.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment using knowledge of electronics and standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes routine programs for systems.
Acts as "our customer’s best service provider" at all times, ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
Executes technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identifies potential project risks, communicates them to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager, assisting in the overall coordination of specific projects.
Makes recommendations regarding the quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Performs other duties and responsibilities as requested or required.