Security Project Specialist 1

Convergint•La Vista, NE

3d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join their team. This role involves installing, programming, system start-up/check-out, certifying, and training customers on assigned projects, particularly smaller or less complex ones. As a Security Technician, you will be part of a dynamic team that offers opportunities for growth as Convergint expands. The company emphasizes a positive culture that embraces equal opportunity and allows individuals to be their best selves. Convergint is a global, service-based systems integrator with a mission to be its customers' best service provider, built on a foundation of 10 Values and Beliefs. They take pride in protecting lives and assets through their solutions.

Requirements

Exceptional customer focus and ability to work under pressure.
Ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
Ability to be a self-starter and work well with direct supervision.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
High School/GED or equivalent experience.

Nice To Haves

1-3 years relevant field service experience.

Responsibilities

Installs, programs, tests, repairs, and services a variety of systems and equipment, which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
Serves as the primary interface for technical support and customer training, ensuring customer satisfaction.
Refers more complex issues to higher-level colleagues.
Interprets blueprints, schematics, manuals, and other specifications to determine installation procedures, with potential assistance for more complex specifications.
Repairs equipment utilizing knowledge of electronics and standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes routine programs for systems.
Acts as "our customer’s best service provider" at all times.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
Advises management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
Executes technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identifies potential project risks, communicates them to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager, assisting in the overall coordination of specific projects.
Makes recommendations regarding the quality of work and potential changes in scope.
Identifies ways to continuously improve customer satisfaction.
Performs other duties and responsibilities as requested or required.