Security Project Specialist 1

Convergint•Memphis, TN

About The Position

Convergint is hiring a full-time Security Project Specialist 1 to install, program, start up, check out, certify, and provide customer training for assigned security projects, including smaller or less complex projects. The role installs, tests, repairs, and services systems and equipment that may include security, fire alarm and life safety, and building automation, with guidance as needed. The specialist serves as a key technical support and training contact for customers, works to maximize customer satisfaction, and refers more complex issues to higher-level colleagues. The position involves interpreting blueprints, schematics, manuals, wiring diagrams, and other specifications; using electronics knowledge and standard test instruments and hand tools to repair equipment; operating systems to demonstrate equipment, commission systems, analyze performance, and identify malfunctions; and writing routine system programs. The specialist also handles technical work across multiple projects, including programming, graphics development, startup, certification testing, customer training, close-out documentation, and ongoing support. The specialist works with engineering personnel to resolve unusual system issues and collaborates with Project Managers and/or Operations Managers on project coordination, quality, scope changes, customer satisfaction, project risks, budgets, and deadlines. The position includes regular local travel to jobsites and may require minimal overnight travel. Convergint describes its culture as inclusive and supportive, focused on customer service, integrity, growth, accountability, and results.

Requirements

Exceptional customer focus and the ability to work under pressure while anticipating and meeting customer needs.
Willingness to learn technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Ability to work as a self-starter with direct supervision.
Solid mechanical and electrical aptitude.
Ability to use hand and power tools such as a drill, screwdriver, wire stripper, hacksaw, and crimper.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.
High school diploma/GED or equivalent experience.

Nice To Haves

1–3 years of relevant field service experience (preferred but not required).

Responsibilities

Install, program, test, repair, and service security, fire alarm and life safety, and/or building automation systems and equipment, with guidance as needed.
Provide technical support and training to customers and work to maximize customer satisfaction; refer more complex issues to higher-level colleagues.
Use blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation procedures and troubleshoot or repair equipment.
Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Write routine programs for systems.
Perform technical work across multiple projects, including programming, graphics development, startup, certification testing, customer training, close-out documentation, and ongoing technical support.
Consult with engineering personnel to resolve unusual problems related to system operation, maintenance, and warranty work.
Identify potential project risks, communicate them to appropriate parties, and assist in developing and implementing strategies to minimize impacts and control cost and schedule deviations.
Work with Project Managers and/or Operations Managers to coordinate projects, recommend improvements to work quality and scope, and identify ways to improve customer satisfaction.
Represent Convergint as a customer-focused service provider.
Perform other duties and responsibilities as requested or required.
Participate in the Recruit Awesome People program by referring prospective colleagues to the Talent Acquisition Team and hiring managers.