Security Project Manager

GardaWorld•Decatur, IL

20h•Onsite

About The Position

Join GardaWorld as a contract Security Project Manager in Decatur, Illinois, where you will be responsible for maintaining exceptional performance on-site for a key account. This role involves managing client issues, communicating with key contacts, and fostering strong relationships to enhance the client’s security services. You will update business databases, review compliance, manage billing, analyze data, and prepare reports. Additionally, you will guide clients through projects and deliver detailed presentations. Your dedication will ensure our security services consistently exceed client expectations.

Requirements

Authorized to work in the United States
Able to pass an extensive screening process
A college degree or equivalent work experience
At least 3-5 years of experience in security operations leadership, with a proven track record of handling increasingly complex responsibilities.
Great leadership and problem-solving skills, able to handle multiple tasks at once.
Good at building relationships, communicating, and paying attention to details.
Professional, self-driven, and skilled in using Microsoft Office and CRM software.
Positive, energetic, and good at strategic thinking and financial planning.
Experienced in managing projects and staying calm under pressure.
Honest and ethical, aligning with our company’s values.
Skilled in writing reports, client communications, and instructional materials.
Experienced in financial planning and understanding profit margins.
Good at handling challenges and managing stress effectively.
Excellent at written and verbal communication, customer service, and project management.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld Branch Teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases (CRM, ERP).
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Demonstrate expertise in financial forecasting and margin analysis.
Perform other duties as assigned.