Security Professional Systems Analyst Flex
About The Position
The Security Systems Analyst is responsible for ensuring Global Security Technology systems and equipment are installed, maintained, and functioning as expected. Systems include Physical Access Control, Video Management, and Personal Identity and Access Management (PIAM). The analyst works with Project Management teams to program and commission new security equipment globally, and uses Salesforce to open and resolve trouble tickets with internal IT Support Teams and Security Integrators. The role also supports investigations, audit and compliance, office utilization, and other business needs by retrieving and reviewing video and running Access Control reports. This is a hybrid position, with most of the week spent working from an office and the ability to work remotely a few days per week. Some on-call work is required and may involve nights and weekends to support international projects and resolve high-priority issues. The posting lists a Monday–Friday morning schedule and a starting rate of $30.50 per hour.
Requirements
- Bachelor’s degree or equivalent in Information Technology.
- At least 5 years of experience, as stated in the job requirements.
- Experience with physical security systems, particularly access control and video technology.
- Hands-on IT technical experience, including hardware or software.
- Experience with intrusion systems, troubleshooting technical issues, providing technical support to users, and video management.
- Ability to review video and run reports using video and access control systems to support investigations.
- Good communication skills and a client-service mindset.
- Strong problem-solving abilities.
Nice To Haves
- Genetec experience.
- AlertEnterprise experience.
Responsibilities
- Work with the Project Management team on configuring and programming physical security systems, including Access Control and Video Management Systems, for new sites globally.
- Work with Security Integrators to install, program, commission, and confirm new systems or major upgrades.
- Program and print access cards for some sites as needed.
- Troubleshoot hardware and software issues and engage with security vendors globally to resolve them.
- Work with internal IT teams to troubleshoot and fix offline devices.
- Support the Physical Security Systems team in onboarding and implementing technologies to enhance organizational safety and security.
- Perform routine system checks to ensure devices are working correctly and systems are up to date.
- Review CCTV video to investigate alarms, incidents, and other safety or security events.
- Retrieve and review video and run Access Control reports to support investigations, audit and compliance, office utilization, and other business requirements.
- Provide customer service to clients, senior executives, and external vendors.
- Use Salesforce to open and resolve trouble tickets, working with IT Support Teams and Security Integrators.
- Provide on-call support, which may include nights and weekends, for international projects and high-priority issues.
Benefits
- Health insurance.
- 401(k) plans for full-time positions.
- Schedules that fit personal life goals.
- Ongoing paid training programs and career growth opportunities.
- Employee discounts through the perks program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
