Security Patrol

Hershey Entertainment & Resorts Careers•Hershey, PA

9h•Onsite

About The Position

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members. Security Patrol is responsible for maintaining the safety and security of Hershey Entertainment & Resorts (HE&R), its properties, its assets, its guests, and team members across all of HE&R’s venues, both on and off the Hersheypark Entertainment Complex. Additionally, Security Patrol conducts regular patrols and safety checks of HE&R venues, as well as responds to alarms, emergency calls, or other calls for assistance. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Requirements

Must be at least 18 years of age on the date of applying
Must possess a valid driver's license
Minimum of at least three (3) years of experience working in the Safety & Security Department (professional experience may be considered in lieu of departmental experience)
Post-employment: Must obtain RAMP Certification
Must be friendly, upbeat, and work well with other team members and be able to interact with guests
Must be able to work independently and be self-motivated to perform all aspects of the job at all times
Must be detail-oriented and have clear verbal and written communication skills
Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios
Must be able to successfully complete all legal, company, and department training requirements
Must have the ability to remain alert and vigilant at all times
Must have the ability to handle stressful working conditions, emergencies, and accept a high degree of accountability
Must be comfortable working in a fast-paced environment
Must have the ability to safeguard confidential information
Must be proficient in the use of Microsoft Office and Google Workspace applications, including Excel and Word
Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Nice To Haves

Criminal justice/safety/security-related training and experience preferred

Responsibilities

Provide a safe and friendly atmosphere to guests and team members
Establish and maintain a good working relationship with other departments and support teams
Provide security for transporting money and financial documents
Manage deployment of security personnel and equipment to provide effective and efficient operations during incidents
Assess, investigate, resolve, and contain situations while taking appropriate actions based on company policy and procedures, as well as training
Provide high-visibility patrols of buildings and grounds
Control vehicle/pedestrian traffic when necessary
Monitor guest behavior for compliance with event and venue policies
Monitor crowd behavior and movement and take proactive measures to mitigate risk
Communicate regularly with Security Management regarding training and operational issues including team member or guest concerns, losses, and unusual situations
Create timely, thorough, and accurate incident reports through the incident documentation process
Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting, and reporting of unsafe situations