401-Security - 6051-401 P/T Security Patrol Officer

Village Management Services Inc•Laguna Woods, CA

1d•Onsite

About The Position

The Laguna Woods Village Security Department offers a unique opportunity for individuals interested in building a career in public safety. This position provides valuable experience and professional development, serving as a stepping stone for those looking to become law enforcement officers, professional dispatchers, or long-term security professionals. Patrol officers develop skills in observation, reporting, incident response, and community interaction. Dispatchers learn to manage emergency communications and coordinate responses. Employees gain exposure to working with outside public safety agencies like the Orange County Sheriff’s Department and Orange County Fire Authority. The department also offers professional development and advancement opportunities for those interested in long-term employment. Members of the team play an essential role in serving and protecting the residents of Laguna Woods Village, making a meaningful impact in a professional public safety environment.

Requirements

Must be willing to work a rotating schedule between day, swing, and graveyard shifts, including weekends and holidays; overtime may be assigned.
Possession of and ability to maintain a valid California driver’s license.
Possession of and ability to maintain a BSIS (Bureau of Security Investigation Services) Guard Card or able to obtain within 60 days of employment.
Ability to sit, stand, and walk for prolonged periods of time.
Ability to climb stairs.
Ability to move safely over uneven terrain or in confined spaces.
Ability to maintain body equilibrium to prevent falling when walking, standing, or crouching.
Ability to use hands to finger, grasp, feel, and reach.
Ability to regularly carry and lift up to 50 lbs.
Ability to kneel, pull, push, stoop, lift, and twist.
Ability to work outside in extreme weather conditions.
Must be able to perform the essential functions of the job while wearing department-issued body armor, which is mandatory during patrol, traffic enforcement, and special assignments.
Must be able to respond to calls over radio, and be able to communicate verbally to Dispatchers, emergency personnel, residents, Guests, and other security personnel.
Demonstrate mental alertness and the capability to exercise good judgment, implement instructions, assimilate assigned security tasks, and possess the acuity of senses and ability of expression sufficient to permit accurate communication by written, spoken, audible, visible, or other signals required by assigned job duties.

Nice To Haves

Extensive work experience involving public contact or equivalent combination of education and experience.
Knowledge of the occupational hazards and safety precautions of the job.
Knowledge of the geography of the Community.
Knowledge of controlling rules, regulations, policies, and procedures.
Ability to operate a computer and applicable software programs (Microsoft Word, Excel, etc.).
Ability to effectively instruct others and maintain a working relationship with various levels of employees.
Ability to think and act quickly, calmly, and accurately in emergency situations.
Ability to relate to the needs and concerns of senior citizens.
Ability to maintain effective working relationships with co-workers and the public.
Ability to deal with public relation problems courteously and tactfully.
Ability to read, understand, interpret, and explain rules and regulations.
Ability to understand and follow oral and written directions.
Ability to hear and speak accurately while operating a two-way radio and telephone, obtaining necessary information, hear questions, and respond to individuals in person, over the phone, or in a noisy environment.
Ability to communicate effectively with others both orally and in writing.
Ability to see and hear accurately in both day and nighttime conditions.
Ability to read a Community map and verbally give instructions.
Ability to identify and respond to dangerous situations.

Responsibilities

Conducts security patrols within the 2,432 acres of Laguna Woods Village, a private gated community.
Patrols streets, cul-de-sacs, parking, carport areas, clubhouses, and other common areas.
Patrols are conducted utilizing a company-marked vehicle, on foot, and on bicycles.
Maintains general surveillance for unusual situations and checks that doors and windows of community facilities are secured.
Responds to all emergencies including fires, hazardous conditions, and medical emergencies.
Assists residents and issues warnings or writes Notice of Violations (NOV’s) for parking issues and other Community rules and regulations violations.
Utilizes observation skills; demonstrates ability to work independently using resourcefulness, sound judgment, integrity, and tact.
Monitors property for irregularities such as security breaches, safety hazards, and emergency situations and contacts emergency responders as required.
Remains alert for the presence of unauthorized persons and/or rules and regulations violators; approaches suspicious persons and/or notifies law enforcement as appropriate; may confront and detain violators as required until law enforcement arrives.
Writes clear, concise, and accurate incident reports to document information on a daily basis.
Provides exceptional customer service to the residents and guests of this Community and presents a professional image and attitude at all times.
Works effectively with co-workers, customers, and others by sharing ideas in a constructive and positive manner.
Listens to and objectively considers ideas and suggestions from others.
Keeps commitments.
Keeps others informed of work progress, timetables, and issues.
Addresses problems and issues constructively to find mutually acceptable and practical business solutions.
Addresses others by name, title, or other respectful identifier.
Respects the diversity of our workforce in actions, words, and deeds.
After successfully completing training and having been approved by management, will be trained to perform the duties of a Field Training Officer (FTO), training other Security Patrol Officers.
Cross-trained as a Dispatcher and may be assigned to help relieve Dispatchers within the Security Division.
Performs miscellaneous job-related duties as assigned.