Security - Overnight Security

Pacific Hospitality Group•Koloa, HI

1d•Onsite

About The Position

The Overnight Security position at Pacific Hospitality Group involves maintaining a safe and hospitable environment for guests and associates. This role requires vigilance in patrolling hotel areas, responding to emergencies, and ensuring guest satisfaction. The security officer will be responsible for fire prevention, traffic control during power outages or other emergencies, and documenting all incidents. They will also handle guest requests and complaints, report maintenance needs, and protect the safety and well-being of all individuals on the property. The position demands professionalism, clear communication, and adherence to company policies.

Requirements

Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Knowledge of all hotel departments and functions.
Good mathematical and basic computer skills.
Ability to accurately use various Microsoft Office and PMS software.
Ability to actively listen to others.
Ability to learn quickly and work in a fast-paced position with constant guest interaction.
Ability to multi-task.
Ability to lift, push and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
Ability to be a team player.

Nice To Haves

Knowledge of all hotel departments and events.
High school education and relevant training and experience.
Additional education preferred.
Knowledge of local area.
CPR and first aid training.
Additional language ability.

Responsibilities

Maintain warm, hospitable guest relations.
Respond to individual guest needs.
Patrol all areas of the hotel and its common areas, being aware of any potential emergency situation.
Warn or eject persons creating disturbances on the property.
Transmit and receive messages using all communication avenues.
Supervise all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situations.
Respond to any guest or associate accident and document all details.
Contact proper authorities (police, fire department, or emergency response units) and coordinate their actions.
Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
Complete projects and assignments professionally.
Report all items in need of repair to supervisor and maintain equipment.
Protect guest safety and well-being.
Adjust to high-pressure conditions and be open to change.
Assume responsibility for personal growth and development.
Conduct him/herself professionally at all times.
Express ideas and convey information clearly, effectively, and professionally.
Work to resolve disagreements and be respectful of peers and co-workers.
Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.