Security Operator (Evening Shift)

Rocket Companies•Detroit, MI

9d•Onsite

About The Position

As a Security Operator, you will gather information and act on any potential threats to Family of Companies personnel, physical assets, image, reputation, or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas. This role involves gathering information from multiple open-source locations, creating and reviewing incident management reports, handling high-stress situations, collaborating with external partners, managing communication channels, conducting surveillance investigations, and monitoring company assets. You will also assist with tenant requests and complete background investigations.

Requirements

Availability to work 24/7 including weekends and holidays
2 years of experience in security, law enforcement, military, or related experience
Experience operating video surveillance systems

Nice To Haves

4 years of experience in security, law enforcement, military, or related experience
Experience dispatching security and law enforcement entities
Proficiency in multi-tasking multiple programs simultaneously
Basic de-escalation skills to provide high-level client service

Responsibilities

Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services
Create, review and edit various incident management reports to be disseminated to leadership
Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications
Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette
Manage multiple email boxes, compose emails, and properly categorize emails
Complete thorough camera surveillance investigations
Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties
Handle, document, and route escalated calls/surveillance requests/concerns to leadership
Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets
Assistance with commercial and residential tenant requests, such as building/parking/access control concerns
Complete open-source background investigations including social media deep dives