Security Operations Technology Manager

Accenture•Los Angeles, CA

6d•$80,400 - $224,600•Remote

About The Position

Our Global Protective Services Integrated Technology team is seeking a highly skilled Security Technology Subject Matter Expert (SME) to serve as the primary U.S. lead for Genetec and to provide expert support for global technology and compliance initiatives. The Security Operations Technology Manager is responsible for overseeing the performance, configuration, and lifecycle of our global CCTV technologies (Genetec), supporting electronic access control platforms, and advising project and operational teams on support, standards, compliance, and best-practice implementations. The ideal candidate brings deep technical expertise in Genetec, strong experience in enterprise access control.

Requirements

Minimum of 5 years' experience with Genetec Omni cast or comparable enterprise video management systems
Minimum of 5 years' experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to work outside standard hours, including weekends or holidays, when system incidents or recovery efforts require
Excellent written and verbal communication skills
Strong organizational, analytical, and problem-solving skills
Ability to work independently and as part of a global team
High level of integrity and ability to protect confidential information
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

Strong understanding of IP-based CCTV (Axis or similar), including installation and configuration
Bachelor's degree in Security Systems, Information Technology, Electrical Engineering, Computer Science, or related field
Hands-on installation and configuration experience with Software House/HID access control hardware (readers, locks, panels, cabling, etc.)
Experience administering CCure 9000, including system configuration, troubleshooting, and database management
Software House CCure 9000 Level 2 certification (Level 3/4 preferred)
Ability to influence stakeholders and build trust across technical and non-technical teams
Excellent customer service and the ability to manage priorities in dynamic environments
Experience supporting complex security ecosystems across multinational environments
ASIS CPP or PSP certification
CISSP certification or similar cybersecurity qualification
Familiarity with ISO 27001 Controls and Risk Management Framework
Demonstrated ability to support and drive organizational change

Responsibilities

Serve as the primary U.S. SME for Genetec Omni-cast and enterprise IP‑camera solutions, responsible for system integrity, configuration standards, support for troubleshooting, and lifecycle governance.
Provide expert guidance on Access Control technologies, particularly Ccure.
Partner with global and regional stakeholders to ensure technology compliance, alignment with standards, and consistency across all locations.
Advise project managers, integrators, and operational teams on system design, hardware specifications, approved configurations, and installation procedures.
Work directly with vendors and integrators to maintain compliance with current standards and alignment with the future technology roadmap.
Support the Security Operations Centre (SOC) in understanding, operating, and optimizing security technology platforms.
Assist in maintaining and updating global security technology standards, procedures, and training materials.
Provide escalation support for high-impact incidents and support recovery efforts, including occasional work outside normal hours as required.
Contribute to ongoing improvement initiatives, including system upgrades, integrations, compliance audits, and new technology evaluations.