Security Operations Technician
About The Position
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Our customers are public safety agencies, governments, and military organizations that use our mission-critical communications systems. The Security Update Service team, part of the Motorola Solutions cybersecurity services organization, protects mission-critical systems by ensuring security updates are verified, tested, and installed. As a hybrid security update service technician, you will be responsible for applying monthly and quarterly operating system security patch updates to mission critical systems and ensuring they are protected from cyber threats. This position will follow documented processes to ensure that critical infrastructure is returned to service as soon as possible in a timely manner.
Requirements
- High School diploma, or Bachelor's degree in Computer Science, Engineering, IT, or Technology
- 2+ years of experience working as a Technician is required.
- Must be a US Citizen with ability to obtain necessary security clearance as required by government contracts
Nice To Haves
- Hands on experience with Windows and/or Linux operating systems
- Strong organizational skills
- Strong networking experience preferred
Responsibilities
- Verify and apply security patches and updates for Windows and Linux based operating systems, VMware solutions, and other technologies
- Troubleshoot system and network issues that result from updates
- Work directly with customers to provide reporting and status of updates
- Communicate relevant patch information with customers and other teams
- Coordinate with Motorola and customers for scheduled maintenance
- Perform preventative maintenance checks to ensure proper system operation
- Hands on experience with Windows and/or Linux operating systems
- High level knowledge of networking concepts (i.e. network devices, IP addresses, ports, and protocols)
- High level knowledge of virtualization concepts (VMWare ESXI)
- Experience performing troubleshooting, break fix, or technical support on Windows or Linux operating systems
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
