Service Operations Security Technician

Diebold Nixdorf • San Antonio, TX

1d • Onsite

About The Position

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

Requirements

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
• Driver's license and driving record that satisfies DN's fleet requirements.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on-call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

Nice To Haves

• Firstline Service Technician work experience preferred.
• Vocational/Trade School preferred

Responsibilities

• Responds to service calls and performs a full range of maintenance related duties on assigned products.
• Plays a lead role in provision of basic services, including Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows.
• Handles customer calls, asking questions and actively listening to ensure understanding of reported issues / concerns.
• Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understanding and product optimization.
• Maintains proper inventory levels to reduce excess inventory and return visits due to missing / incorrect parts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees