Security Operations Supervisor

Securitas•Palm Desert, CA

18h•Remote

About The Position

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service. We are looking for a driven, highly motivated Security Operations Supervisor to support a large portfolio under a District Manager based out of our Palm Desert, CA Securitas office. In this key leadership role, you will oversee shifts and/or segments of guarding operations across multiple sites, lead supervisors, account managers, and security officers, conduct site inspections, ensure post orders and assignment instructions are followed, coach and train team members, and handle administrative tasks that support district operations. The ideal candidate brings strong field experience in security operations, proven leadership ability, and a track record of success in a fast-paced, service-focused environment.

Requirements

Understanding of security operations.
Knowledge of supervisory practices.
Planning, organizing and leadership skills.
Oral and written communications skills.
Strong customer service and service delivery orientation.
Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to take initiative and achieve results.
Required ability to handle multiple tasks concurrently.
Handling and being exposed to sensitive and confidential information.
Regular use of vehicles is required in the performance of duties.
Regular talking and hearing.
Responding on an on-call basis to emergencies and incidents at all hours.
Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Responsibilities

Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
Ensures that service expectations are met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input in terms of security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews report to ensure that commitments have been met and client directions have been followed.
Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
Performs tasks and duties of a similar nature and scope as required for assigned office.