SECURITY OPERATIONS SUBJECT MATTER EXPERT (CHARLOTTE, NC)

Compass Group•Charlotte, NC

13d•Onsite

About The Position

Compass Group is seeking a seasoned Security Operations Subject Matter Expert (SME) to lead complex security, crisis, threat management, and travel duty-of-care initiatives across multiple business sectors. This role requires deep expertise in security operations, investigations, behavioral threat assessment, crisis response, and travel risk management within a large, multi-site enterprise environment. The successful candidate will serve as a trusted advisor to leadership, lead sensitive investigations and crisis response efforts, and manage sector-level threat and incident processes. This role demands strong leadership presence, exceptional judgment, excellent written communication skills, and the ability to collaborate effectively with internal stakeholders and external partners. The position plays a critical role in reinforcing Compass Group's Global Security values of Service, Integrity, and Awareness.

Requirements

Deep expertise in security operations, investigations, behavioral threat assessment, crisis response, and travel risk management within a large, multi-site enterprise environment.
Strong leadership presence.
Exceptional judgment.
Excellent written communication skills.
Ability to collaborate effectively with internal stakeholders and external partners.

Responsibilities

Lead and support the Crisis Management Team, providing guidance and direction during security incidents, emerging threats, and critical events.
Serve as the primary lead for security investigations, ensuring matters are handled professionally, discreetly, and in alignment with company standards and legal requirements.
Conduct comprehensive site risk and security assessments to identify vulnerabilities, assess operational risk, and recommend practical mitigation strategies.
Conduct travel risk assessments for domestic and international travel activities, evaluating geopolitical, criminal, health, environmental, and operational threats and recommending appropriate mitigation measures.
Ensure all security assessments, investigations, and incident documentation are accurately recorded and maintained within Origami and other designated systems.
Act as a Subject Matter Expert, advising senior leadership and business partners on appropriate security actions, response strategies, travel security considerations, and risk-based decision-making.
Manage and oversee the Threat Management Team process for sector-level incidents, including coordination, assessment, tracking, and follow-through.
Perform behavioral and threat analysis to identify concerning behaviors and potential risks, developing tailored mitigation and response strategies.
Collaborate closely with business unit leaders to ensure security engagements are clearly scoped, well-planned, and executed with the highest level of confidentiality.
Build and maintain strong working relationships with law enforcement, government agencies, external security resources, travel security providers, and vendors to support investigations, traveler assistance, and response efforts.
Partner with travel, human resources, legal, and business leaders to maintain and enhance duty-of-care processes, ensuring the organization can locate, communicate with, and support affected travelers during emergencies, security incidents, and disruptive events.
Communicate complex and sensitive security matters clearly and effectively to diverse audiences across Compass Group, including executive leadership.
Stay current on emerging threats, travel risk trends, geopolitical developments, and industry best practices through collaboration with internal partners and external resources.
Lead and support corporate travel security and duty-of-care programs, including traveler risk assessments, intelligence monitoring, pre-travel guidance, incident response coordination, and support for employees impacted by security events while traveling domestically and internationally.