Security Operations Specialist

Metropolitan Family Services • Chicago, IL

23d • $65,000 - $85,000 • Onsite

About The Position

Metropolitan Family Services (MFS) is seeking a full-time Security Operations Specialist to join their Headquarters (HQ) Team. MFS is an organization that empowers families to learn, earn, heal, and thrive, with a mission dating back to 1857. This role is focused on making an impact beyond a company's bottom line.

Requirements

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field preferred, or equivalent practical experience.
• 4–6 years of experience in IT, systems operations, or a related technical role
• 1–3 years of experience supporting security operations, incident response, or security tooling
• Experience working alongside a managed SOC or MSSP
• Familiarity with endpoint security, email security, and incident response workflows
• Exposure to vulnerability management and patch management programs
• Experience collaborating cross‑functionally with IT or systems operations teams
• Ability to investigate and validate security alerts using logs, alerts, and system data
• Strong analytical and troubleshooting skills across endpoints, email systems, and identity signals
• Understanding of common attack techniques such as phishing, credential abuse, and malware
• Ability to follow defined playbooks while exercising sound judgment on escalation and prioritization
• Clear written communication skills for documentation, incident notes, and handoffs
• Ability to work effectively with internal IT teams and external security partners
• Comfortable operating in a growing security program with evolving processes and tooling

Responsibilities

• Triage and investigate security alerts from managed SOC services and security platforms (EDR, email security, identity monitoring)
• Perform first line investigation of phishing, malware, and suspicious activity
• Support incident response efforts, including investigation, evidence gathering, documentation, and coordination of containment or remediation actions
• Respond to phishing reports and assist with identification and handling of email-based threats
• Collaborate closely with the IS System Operations team during investigations, system changes, and security remediation activities
• Support vulnerability management and patching efforts, including validation, coordination, and follow-up with IT teams
• Assist with execution of security awareness initiatives, including phishing simulations and training campaigns
• Develop and maintain security documentation, playbooks, and operational procedures
• Maintain and update documentation, runbooks, and operational procedures

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level