Security Operations Specialist

C.H. Robinson•Downers Grove, IL

2d•Hybrid

About The Position

C.H. Robinson is seeking a Security Operations Specialist to join their team. In this role, the specialist will support the safe and secure transportation of high-value freight. They will oversee day-to-day security operations, coordinate security escorts, conduct shipment risk assessments, and apply security protocols to protect goods in transit. The specialist will partner closely with internal teams and external security partners to maintain high standards of safety, risk management, and customer service. This is a hybrid position based in Downers Grove, IL.

Requirements

1 year of security, compliance, and/or customer service experience.
1 year of logistics experience.
Ability to multitask under pressure while maintaining accuracy and attention to detail.
Ability to understand and communicate drivers' temperature requirements, mileage, and hours of service during transit.
Working knowledge of Microsoft Office and Teams.

Nice To Haves

Bachelor’s degree in supply chain or related field.
Knowledge of TSA and GDP practices.
Clear and confident verbal and written communication skills.
Analytical approach to problem solving.
Ability to work independently in a team-oriented environment.
Experience with conflict resolution and escalated issue management.
Demonstrated emotional intelligence and professional judgment.
Advanced knowledge of the supply chain industry, including regulations and customer requirements.
Values a diverse and inclusive work environment.

Responsibilities

Protects the integrity of high-value products being shipped by consistently applying established security processes and protocols.
Liaises with local law enforcement, security contractors, and external partners to address security concerns and strengthen transport operations.
Continuously monitors high-value freight during transit using surveillance systems, GPS tracking, and other tools to detect and escalate irregularities timely.
Completes required data entry and confirms key Security Operations milestones, including departure, arrival, PODs, and related updates, using McLeod and other systems.
Ensures required paperwork, including temperature downloads, pictures, PODs, and other supporting documents, is uploaded to load documents and customer records to support billing completion.
Conducts shipment risk assessments to identify potential security threats and vulnerabilities along transportation routes.
Handles escalations related to suspicious activity involving customer freight.
Updates customer portals according to customer requirements.
Attends required training and staff meetings.
Maintains a safe working environment through accident prevention, equipment preservation, and safe working practices.
Maintains a positive and professional demeanor with customers, visitors, and co-workers.
Adheres to applicable policies and procedures.

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Broad range of career development, networking, and team-building opportunities