Security Operations Manager

Block by Block•Raleigh, NC

8h•$78,000 - $81,000•Onsite

About The Position

Block by Block is seeking a Security Operations Manager to oversee one of their Ambassador programs. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. The ideal candidate will have strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great experience. The company's mission is to make public spaces friendlier, safer, and cleaner through their Ambassadors. Block by Block is an equal-opportunity employer committed to diversity and inclusion.

Requirements

NC Security Licensure
Valid Drivers License
5-7 years of experience in security operations management, law enforcement, or public spaces administration.
Advanced client relationship management skills.
Strong managerial skills.
Experience supervising a team of employees.
High School Diploma Required
Minimum of 5 years security operations management experience.
Expert Customer Service Skills
Expert Judgement
Excellent Communication Skills
Expert in level technology and computer skills
Proficiency in MS Word, MS Excel and MS Outlook.

Nice To Haves

College or Extended Education preferred.
Has a solid work history with at least 5-7 years of experience.
Has supervised a team of people.
Outgoing, positive, and personable.
Thrives in dynamic environments and enjoys varied tasks.
Enjoys working outside in varying weather conditions.
Loves interacting with people and making their day.
Is a problem solver and innovator.
Strong communication and narration abilities.
Understands Quality Assurance and exceeds client and team expectations.
Has a "do what is right" mindset with strong integrity.
Decisive and able to make quick, effective decisions.

Responsibilities

Hiring and training a positive, skilled, and dependable team.
Adjusting the deployment of resources to match changing needs.
Identifying and solving problems to improve program quality.
Procuring and managing inventory of supplies and equipment.
Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
Hands-on working management in the field to provide coaching, mentoring, and continuous training.