Security Operations Manager - Full Time (Tropicana Atlantic City)
About The Position
Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their service performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.
Requirements
- High school diploma, extensive professional and college level training.
- Leadership, supervisory and interpersonal skills required.
- Extensive supervisory level experience, and/or casino security experience, or combination thereof.
- Valid NJ Driver's License required.
- CPR certified or ability to obtain certification required.
- Key license is required
- MDF is required
Responsibilities
- Assists in maintaining departmental goals.
- Oversees all work activities of direct reports on assigned shift to include Security Shift Manager and Investigations.
- Responsible for direct oversight of Security Investigators.
- Monitors activity regarding Casino Control Commission regulations and company policies to ensure effective performance.
- Prepares work schedules, detail assignments and prepares and maintains payroll records.
- Supervises trains and coordinates staff to ensure compliance with all related policies, and CCC and DGE regulations and court appearances.
- Monitors incident reports, ensuring accurate and effective handling, and initiates investigation process.
- Works closely with operating departments on internal investigations of Team Member suspicious activity or company asset misappropriation.
- Develops, implements, and maintains required internal and external reporting procedures for investigations.
- Monitors exclusion list and ensures effective enforcement where appropriate.
- Operates motorized vehicle, i.e., company van.
- Participates in the supervision, operation and/or support of Tropicana multi-casino Bad Beat system.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
