Security Operations Manager - Green Bay, WI

Titan Security Group•Green Bay, WI

3d•Onsite

About The Position

Titan Security is seeking a Security Operations Manager for their Green Bay area operations. This role reports to the VP of Operations and is responsible for supervising the day-to-day security operations. The Operations Manager will also collaborate with the HR department to ensure "Best-In-Class service" for clients and staff. The company is recognized as a nationally recognized Top Workplace and emphasizes a culture of excellence, innovation, and accountability.

Requirements

A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work.
Work history demonstrating communication center protocol.
Knowledge of security operations.
Advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.
Bachelor’s Degree Preferred and 2 years prior satisfactory employment as a security officer or in a customer service position.
Experience in a heavy volume call center preferred.
Must be at least 21 years of age.
Ability to acquire and maintain a Wisconsin Private Security License, including state accredited training requirements.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software.
Ability to pass pre-employment drug screen and criminal background check.
Must maintain a working telephone number though which we can contact you.

Nice To Haves

Bi-lingual considered a plus.
Scheduling software a plus.

Responsibilities

Build, improve, and maintain effective relationships with both client and employees.
Report all operational matters directly to the Portfolio Manager and/or members of senior management.
Establish, maintain, and review schedules to minimize company overtime within WinTeam.
Responsible for the recruitment and ongoing development of the workforce.
Perform direct recruiting and sourcing activities for open positions.
Assist Director of Portfolio Management with annual training requirements for all staff.
Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
Handle any escalated security issues or emergency situations appropriately.
Conduct annual reviews on site staff and Field Supervisors.
Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff.
Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment.
Coordinate and document performance tracking of all staff personnel.
Maintain and ensure the integrity of personnel files and workforce management systems working with Account Managers and HR department, as necessary.
Support HR department in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals.
Supports Director of Portfolio Management and HR in hiring, training and on-boarding.
Explain company personnel policies, benefits, and procedures to all staff and job applicants.
Compile and prepare reports and documents pertaining to personnel activities and account trends.
Prepare correspondence and memos as needed.
Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies.
Stays current on federal, state guidelines relative our services.
Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients.
Flexible schedule to meet the needs of the business which includes weekends and evenings.
Other duties as assigned.