Security Operations Manager -38088

Harvard•Manhattan, NY

1d•Onsite

About The Position

The Security Operations Manager plays a critical leadership role in supporting Harvard Protection’s mission to deliver best-in-class security and life safety services. This position is responsible for ensuring the highest level of professional, customer-focused security for the clients we serve, while providing strong leadership and operational guidance to the employees under their supervision. The Security Operations Manager oversees the day-to-day management of a portfolio of customer accounts, ensuring service quality, compliance, and operational excellence.

Requirements

Possession of state or municipality-mandated security officer licenses.
Valid and reliable means of communication and transportation.
Must hold, or be eligible to obtain, a valid security guard license within an acceptable timeframe.
Strong interpersonal and communication skills, with the ability to foster positive client and team relationships.
Proven ability to work effectively in a fast-paced, customer service-oriented environment.
Exceptional time management, organizational, and problem-solving skills.
Ability to work independently as well as collaboratively within a team.

Nice To Haves

Advanced education degree.
Criminal Justice or law enforcement-related degree.
3–5 years of civilian law enforcement experience.
3–5 years of private or corporate security management experience.
3–5 years of military service with honorable/favorable discharge.
Familiarity with computerized scheduling systems.

Responsibilities

Lead by example in a hands-on leadership role, actively engaging with staff and clients.
Ensure all services meet customer expectations and contractual requirements through regular management, inspections, training, coaching, mentoring, and supervision of assigned personnel.
Manage core operational functions, including scheduling, overtime management, review of daily logs and incident reports, and staff development.
Monitor, evaluate, and support employee performance, including conducting evaluations, addressing disciplinary matters, training, and scheduling.
Maintain accurate and up-to-date timekeeping and personnel records.
Recommend personnel actions, including promotions, corrective measures, and recognition.
Oversee day-to-day operations related to security, safety, customer service, and public relations across assigned accounts.
Respond immediately to emergencies and incidents, coordinating and implementing emergency action plans.
Remain available 24/7 to address urgent matters related to assigned accounts.
Oversee Business Continuity and Disaster Recovery programs, collaborating with stakeholders to ensure client and organizational resilience.
Ensure compliance with applicable regulations, policies, and contractual requirements.
Conduct preliminary investigations into incidents and prepare clear, comprehensive reports on accidents, incidents, and suspicious activities.
Prepare and submit required weekly, bi-weekly, and monthly management reports.
Collaborate with the business development team to identify and support new business opportunities.
Facilitate and oversee training programs, including CPR/First Aid/AED and state/local certifications.
Serve as liaison between IT and frontline staff for system access and technology needs.
Oversee procurement and maintenance of uniforms, equipment, and vehicles.
Manage vendor relationships, including invoice payment and service coordination.
Foster strong working relationships with law enforcement and emergency response agencies.
Perform other duties as assigned, which may vary based on client requirements.