Security Operations Manager, New Albany, OH

Marksman Security•New Albany, OH

2d•Onsite

About The Position

Marksman Security is seeking a Security Operations Manager (SOM) to manage and develop the security team and lead daily operations and incident escalations. The SOM partners with site-based security leadership to address client security needs across assigned accounts. The role is based in New Albany, Ohio, and offers an annual salary of $93,000. The schedule is typically Monday through Friday, 8:00 a.m. to 4:30 p.m.; the manager must also be available 24/7 to respond to site issues as they arise. The SOM oversees security operations, personnel training, scheduling, payroll, communications, reporting, and incident response. The manager ensures client policies and procedures are followed, security staff are prepared and equipped for their duties, and security operations meet client standards and relevant privacy and confidentiality requirements.

Requirements

Minimum of 3 years of management experience.
Relevant physical security background, experience, licensing, and certificates as applicable under local legislation.
Significant scheduling experience.
Leadership, people-management, communication, and problem-solving skills.
Excellent presentation skills and a proven ability to influence key business partners.
Strong organization and planning skills.
Proficiency in the MS Office suite.
Ability to multitask and work under tight deadlines in a fast-paced environment.
Ability to think through problems logically and remain calm and professional under stress.

Nice To Haves

Previous experience in corrections, law enforcement, military security, account management, armed or unarmed guard/officer work, or related fields.

Responsibilities

Manage the site security operations team and ensure client security policies, procedures, and relevant documentation are followed.
Lead vendor security team responses to crisis management events across multiple accounts.
Ensure vendor security staff are trained and knowledgeable about client standards when on post.
Provide clients with reports, briefings, and other requested information on a frequent or ad hoc basis.
Ensure the vendor security team has the tools and equipment needed to perform its duties.
Schedule officers and accurately handle weekly payroll.
Collaborate with onsite clients on identified operational security needs.
Implement and ensure robust post and shift handover procedures.
Follow standardized guarding models and deploy additional resources only with prior client approval.
Implement and document an effective communications plan throughout all levels of the security team.
Ensure supervisory visits to assigned posts occur daily and are documented.
Ensure vendor security staff maintain confidentiality and privacy standards in accordance with client requirements and relevant legislation.
Manage and direct an effective onsite leadership team.
Routinely measure and assess the proficiency and effectiveness of the communication center team.
Maintain an immaculate presentation in accordance with the prescribed dress code.