Security Operations Manager

Citadel Security USA•Tulsa, OK

5d•Hybrid

About The Position

Citadel Security USA is seeking a results-driven District Manager to oversee security operations throughout an assigned district while ensuring exceptional client service, operational consistency, and financial performance. This leadership role is responsible for directing multiple security accounts, developing field leadership teams, maintaining compliance with contractual requirements, and supporting continued business growth. The successful candidate will balance operational oversight with employee development, client engagement, and continuous process improvement.

Requirements

Must be 21 years of age or older.
Valid driver's license and reliable personal vehicle.
High school diploma or GED required.
Minimum of three (3) years of progressive experience in security operations, business management, or operations leadership.
Ability to work evenings and weekends as operational demands require.

Nice To Haves

Associate's degree or higher in Business, Criminal Justice, Management, or a related field preferred.
Experience managing multiple client accounts or geographic territories.
Previous responsibility for budgeting, labor management, and operational performance.
Experience leading supervisors and large employee teams.
Knowledge of security operations, contract administration, and service level agreements.
Industry certifications or professional management credentials are a plus.

Responsibilities

District Leadership: Direct daily operations across multiple client locations within the assigned district. Provide leadership, guidance, and accountability for supervisors, managers, and field personnel. Ensure staffing levels, scheduling, and operational resources support client expectations. Promote a culture centered on professionalism, accountability, and continuous improvement.
Client Relations: Build and maintain strong relationships with client representatives. Conduct regular site visits, operational reviews, and performance meetings. Address client concerns promptly while implementing effective long-term solutions. Ensure contractual obligations, post orders, and service expectations are consistently achieved.
Operational Management: Monitor operational performance across all assigned accounts. Evaluate staffing efficiency, service quality, and response effectiveness. Conduct inspections and audits to verify compliance with company standards. Implement operational improvements that strengthen consistency and customer satisfaction.
Financial Oversight: Assist in managing district budgets and operational expenses. Monitor labor utilization, overtime, equipment costs, and other financial indicators. Review operational data and key performance metrics to identify improvement opportunities. Support profitable district performance while maintaining service excellence.
Compliance & Quality Assurance: Ensure compliance with company policies, client requirements, and applicable laws. Oversee safety initiatives and incident reporting procedures. Conduct quality assurance inspections and corrective action follow-up. Reduce operational risk through proactive planning and continuous monitoring.
Employee Development: Recruit, mentor, and develop supervisors and security professionals. Support onboarding, coaching, and ongoing performance management. Deliver constructive feedback and encourage professional growth. Foster employee engagement and retention through effective leadership and communication.