Security Operations Engineer

Tokio Marine HCC

1d • Remote

About The Position

The Security Operations Engineer provides technical and operational support for Vector3's MDR customers. This role assists with incident follow-up, technical troubleshooting, remediation validation, compliance reviews, platform administration, and operational security initiatives. The Security Operations Engineer serves as the technical backbone of the MDR team, allowing TAMs to focus on customer engagement, Cyber Hygiene strategy, and business growth while ensuring customers receive timely technical support and operational security guidance.

Requirements

• 3+ years in security operations, cybersecurity engineering, SOC operations, incident response, or IT security.
• Knowledge of Microsoft 365, Google Workspace, endpoint security, network security technologies, log analysis, and security investigation methodologies.
• Strong troubleshooting and analytical skills.
• Experience supporting MSSP, MDR, or SOC environments.
• Familiarity with NIST CSF, CIS Controls, and common compliance frameworks.
• Experience supporting Microsoft Defender, Sophos, CrowdStrike, SentinelOne, or similar platforms.
• Professional proficiency in Spanish (written and verbal) with the ability to communicate technical and security concepts to Spanish-speaking customers.
• Strong analytical and investigative mindset.
• Excellent technical troubleshooting skills.
• Ability to effectively communicate technical and security concepts to both technical and non-technical audiences in English; Spanish language proficiency is a plus.
• Detail-oriented and process-driven.
• Collaborative team player.

Nice To Haves

• Security+, CySA+, SC-200, Sophos Engineer, or similar certifications a plus.

Responsibilities

• Review and investigate MDR alerts requiring customer follow-up.
• Support incident validation, scoping, and remediation activities.
• Conduct log analysis and security investigations.
• Assist customers with containment and recovery validation.
• Document investigative findings and recommendations.
• Support deployment and administration of Sophos MDR technologies.
• Assist with endpoint onboarding, integrations, and configuration activities.
• Troubleshoot technical issues involving MDR platforms.
• Validate policy configurations and security controls.
• Maintain technical documentation and operational runbooks.
• Support Cyber Hygiene assessments and compliance reviews.
• Assist with security maturity evaluations.
• Review customer environments for security improvement opportunities.
• Provide technical recommendations aligned to security best practices.
• Work closely with TAMs on customer engagements.
• Coordinate with Sophos MDR teams during investigations.
• Support DFIR personnel during escalated incidents.
• Participate in service improvement initiatives.

Benefits

• Competitive salary and employee benefit package
• Strong learning culture
• Growth perspectives
• 6% 401K match
• 20 days of PTO and 2 Floating Days
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level