Security Operations Coordinator

City of Charlotte • Charlotte, NC

25d • $24 - $28

About The Position

Maintains a safe atmosphere for travelers, visitors, tenants and employees within Charlotte Douglas International Airport facilities and grounds by performing duties related to aviation security, physical security and access control to include CCTV monitoring, incident management, employee training, customer service and inspections of airport premises, vendors and stakeholders. Responds to security door alarms, medical calls, other emergencies and requests for public assistance. Performs security, safety, administrative and customer service functions to support the overall airport operation. Work requires situational awareness, attention-to-detail and discernment. This is an unarmed position.

Requirements

• High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College Degree and 1 year of relevant experience
• Knowledge of applicable policies, procedures, rules, regulations, federal, state and local laws and ordinances, or ability to obtain such knowledge within first 90 days of employment.
• Computer skills, including proficiency with Outlook and Word at time of hire, and the ability to learn other software, such as ARMS, as the need arises.
• Skills to communicate clearly and effectively in person, over two-way radio and in writing.
• Ability to verbally communicate clearly and effectively with diverse populations.
• Ability to deal courteously and firmly with the traveling public, tenants, co-workers and others.
• Ability to represent the airport in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers and others.
• Ability to establish and maintain effective working relationships with other agencies, tenants, employees and the public.
• Ability to recognize potential threats, and respond quickly and calmly under emergency situations.
• Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies, procedures, rules, regulations, laws, and ordinances.

Nice To Haves

• Bachelor’s degree preferred. Areas of study may include Criminal Justice, Public Administration, Aviation Management, Airport Management or related field and two years of progressively responsible security experience preferred.
• Experience with aviation security, airport or airline operations or law enforcement or preferred.
• Knowledge of FAA Part 139 requirements and TSA regulations (49 CFR 1542).

Responsibilities

• Respond to security door and access point alarms in accordance with the Airport Security Program (ASP).
• Respond to medical calls, other emergencies and requests for public assistance.
• Respond to incidents within the airport property as required by airport incident management protocols.
• Coordinate with members of other agencies as required.
• Patrol by foot and vehicle designated areas and perimeter to maintain a safe atmosphere for travelers, visitors, tenants and employees.
• Enforce Airport policies, rules and regulations within established guidelines.
• Investigate and document incidents related to general liability.
• Escort authorized visitors inside the restricted areas of the Airport.
• Prepare and maintain departmental reports and records.
• As needed, assist with directing traffic on airport property to prevent congestion and maintain access on upper and lower levels of the terminal.
• Assist with the Airport’s abandoned and towed vehicle program.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees