Security Operations Consultant

Verizon • Basking Ridge, NJ

12d • Hybrid

About The Position

We are seeking a detail-oriented and reliable Consultant to join our Cyber Security Operations team. In this role, you will primarily work after-hours shifts to complete day-to-day operational work, create and revise critical operational documentation, and continuously review security events. You will serve as support for the Executive Relations Team and act as a frontline monitor responsible for alerting leadership immediately if a critical security issue arises. This position requires scheduled after-hours, weekend, and holiday coverage.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Flexibility to work after-hours, weekend, and holiday shifts as part of primary coverage.
• Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.
• Basic understanding of wireless/wireline communications, account servicing processes, account security principles and VCG and VBG operational structure.

Nice To Haves

• Previous experience working in a Security Operations Center (SOC), Network Operations Center (NOC), Fraud Operations, Corporate Security, or Cyber Security support environment.
• Demonstrated ability to draft, edit, and organize technical or operational documentation under minimal supervision.
• Prior exposure to monitoring systems and escalating critical security or operational incidents to leadership teams.

Responsibilities

• Complete core operational workflows and maintain continuous system and threat monitoring during after-hours, weekend, and holiday coverage windows.
• Monitor and review daily security events and operational logs.
• Immediately alert security leadership and relevant stakeholders upon identifying critical security issues, high-severity threats, or system anomalies.
• Support the Executive Relations Team with sensitive account requests and high-visibility escalations.
• Assist with account lock removals and account protection mechanisms, including SIM locks and port freezes.
• Create, revise, and maintain operational documentation and conduct tasks related to account enrollment and de-enrollment processes.
• Partner effectively with internal operational teams, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations.
• Identify opportunities to improve processes in the program operations, account security, and customer experience including ways to leverage AI to reduce unnecessary manual work.

Benefits

• medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• premium pay such as overtime, shift differential, holiday pay, allowances
• up to 15 days of vacation per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level