Security Operations Dispatcher - Rochester NY

Military Spouse Corporate Career Network•Rochester, NY

18h•Onsite

About The Position

At Wegmans, our commitment is to provide incredible service, with the foundation being ensuring our customers, employees, and visitors feel safe and secure while on our grounds. As part of our Asset Protection team, in the role of Security Operations Center Specialist, you will be responsible for the coordination of situations that impact our business, monitoring alarms for critical systems through technology, and managing daily tasks/calls. You are part of a team of professionals who provide clear, calm, and decisive direction while maintaining our high standards. You also make critical decisions on the spot to manage events with the greatest care and respect. If you are an individual who likes to work in a fast-paced environment with high expectations, diverse assignments, and a collaborative team, this could be the role for you!

Requirements

2 or more years of related work experience
Ability to problem solve, make accurate/timely decisions, and multitask in a fast-paced environment
System aptitude; ability to quickly learn and adapt to new computer-based applications
Strong written, verbal communication and listening skills including experience clarifying information in a friendly manner while maintaining composure in stressful situations
18 years or older

Nice To Haves

Experience handling complex, time-sensitive situations
Bachelor’s degree in related field

Responsibilities

Coordinate the response for a variety of people safety situations and events that impact our business
Detect and communicate to key business areas regarding threats to the company and its employees, including extreme weather conditions, political instability, crime, terror, infrastructure failures, etc.
Analyze critical event data to determine the cause and trends; recommend corrective action
Think through situations, ask pertinent questions, solicit factual information, eliminate misinformation and ambiguity and solve problems on the fly
Take the lead in time-sensitive and complex situations that require decisive action by providing clear, calm and concise direction
Anticipate collateral issues in an event, taking the appropriate steps to mitigate those issues or notify others that can help
Provide as-needed support for various security operations, crisis response and business continuity functions
Prioritize incoming workload while maintaining a focus on people safety and security
Build relationships with key vendors, store and facility maintenance teams to provide incredible customer service