Security Operations Center (SOC) Armed Specialist I, II, or III

Nebraska Public Power District•Columbus, OH

1d•Onsite

About The Position

Nebraska Public Power District is hiring! Join our team as a Security Operations Center (SOC) Armed Specialist I, II, or III and become an important part of our NPPD story. We are proud of our history, powering every corner of Nebraska, every day, for half a century. We recognize that it takes a diverse group of individuals to move forward in the rapidly changing energy industry, and now is the time to power our own transformation. Come with us on our journey, walking alongside teammates and our customers, leading the way in providing safe, reliable, sustainable energy for all Nebraskans, all while protecting our environment, powering our lives, and realizing our dreams. That’s NPPD…the Power of People. Position Summary Security Operations Center (SOC) Specialist work in a centralized SOC, located in Columbus General Office to provide security related services, control site access, and respond to actual or potential security threats and violations at District sites. This is an essential position in order to keep ongoing operations for the District.

Requirements

High School Diploma or a GED is required.
Must be a minimum age of 21.
Ability to type a minimum of 30 words per minute.
Valid Driver’s License
Proof of eligibility to legally carry a concealed weapon in the state of Nebraska (CCW, LEO, Retired LEO)
Minimum of 2 years SOC experience (for Specialist II)
Minimum of 5 years SOC experience (for Specialist III)

Nice To Haves

Experience working in a dispatch center, call center, alarm monitoring center or security operations center preferred.
Extensive firearms experience/training preferably through law enforcement, security officer, corrections or military, is preferred.
Knowledge of AMAG Access control and Milestone Video Management systems is preferred.
Knowledge of NERC procedural requirements preferred.
Experience making independent use of force level decisions in real life situations.

Responsibilities

Provide security related services, control site access, and respond to actual or potential security threats and violations at District sites.
Demonstrate mental alertness and the ability to exercise good judgement, implement instructions and policies, fully understand security task and processes, and possess the acuity of senses and ability of expression sufficient to permit accurate communication by written, spoken, audible, visible, or other signals required by assigned job duties.
Demonstrate high level of dependability and reliability.
Demonstrate ability to independently and fluently operate the Districts Physical Access Control System (PACS), Video Management System (VMS), Electronic Intercom System (EIS), Incident/Maintenance reporting software, Telephone system, and Statewide Radio System within 8 weeks of hire.
Control access to District facilities located throughout the state using Physical Access Control Systems (PACS), cameras, and intercom systems.
Follow District guidelines and standards to ensure the District remains compliant with Federal (NERC), State, Local, and district security requirements.
Monitor, respond to, coordinate and document a response to alarms (fire, intrusion, robbery, panic, motion) that are routed into the SOC.
Ensure all cameras, PACS, intercoms, doors, gates, motion detection devices, and computers/servers are performing optimally.
Operate a state-wide radio system and long range walkie talkies to communicate with District employees and emergency personnel.
Manage accountability at select District facilities to ensure accurate list of persons onsite during site emergencies.
Assist in training and evaluating new operators and documenting their performance as instructed.
Ability to continually display and maintain safe firearms handling practices.
Ability to pass District required firearms training and range qualifications program with assigned firearm.
Ability to successfully complete Stop the Bleed training, Pressure Point Control Tactics (PPCT) training and/or other less than lethal training required by the district.
Effectively identifies and communicates potential and problematic situations.
Contact appropriate personnel to obtain assistance in problem resolution.
Exercise independent judgment in a calm, collective approach during emergencies and stressful situation.
Act as an on-site lead when supervision is not available.
Resolve questions, complaints, and requests that may involve policy interpretation.
Follow up on customer inquiries and perform research to assure satisfactory resolution.
Assist with the training program by developing training material and training new Specialist.
Ability to immediately respond and properly address any emergency or threats within the assigned facility.
Ability to apply proper judgement when determining proper use of force during changing or escalating environments.
Monitor other SOC Specialists in providing outstanding customer service, technical direction, problem solving, decision making, teamwork, quality work, and leadership of colleagues as required to provide for business need.
Provide input regarding the work performance of a SOC Specialist to the assigned supervisor.
Take initiative on driving consistency throughout the SOC Specialist organization in regard to technical policies and procedures impacting daily work.
Ensure all policies and procedures impacting the SOC Specialist’s work is documented in procedural format.
Drive quality call and alarm audits and will coach SOC Specialists on standards that are required to ensure consistent and accurate support from the SOC.
Provide mentoring to other SOC Specialists and will be responsible for training new employees on various policies and procedures upon completion of new hire training.
Assist with scheduling of SOC Specialist shifts and will be responsible for filling any unfilled shifts when needed.
Physically respond to irate, threatening, armed, intimidating, or suspicious persons and address the situation using the minimal amount of force needed to correct the situation or until law enforcement arrives.
Accountable for other duties as assigned.