Security Operations Center Operator

Titan Security Group•Milwaukee, WI

4d•$21 - $23

About The Position

Titan Security is seeking a detail-oriented, multi-tasking SOC / Dispatch Operator to monitor security systems, handle communications, and coordinate emergency response for a major regulated electric and natural gas utility provider. The ideal candidate thrives in a fast-paced environment, possesses superior communication skills, and makes sound, real-time decisions with limited supervision.

Requirements

Prior experience as a SOC Operator, Security Dispatcher, or Call Center Operator in a fast-paced environment preferred.
Experience in utilities, critical infrastructure, or corporate security operations is a strong plus.
High School diploma or GED required.
Exceptional written and verbal communication, active listening, and customer service abilities.
Strong multi-tasking capabilities with high attention to detail under pressure.
Comfortable navigating multi-monitor setups, alarm monitoring software, dispatch systems, MS Office (Excel/Word), and workforce management platforms.
Ability to pass a pre-employment drug screen and comprehensive criminal background check.
Currently have a Wisconsin Private Security License or ability to obtain one.

Nice To Haves

Associate degree or security coursework preferred.

Responsibilities

Monitor security access systems, email inboxes, work orders, communication channels, and alarm feeds.
Prioritize and process incoming information according to strict SOC protocols.
Acknowledge alarms and dispatch security personnel or emergency responders as needed.
Serve as the central hub for emergency and non-emergency calls-for-service via phone and email workstations.
Escalate and report operational matters directly to the SOC Manager, Director of Operations, and senior management in real-time.
Coordinate emergency incidents with on-site security teams, external emergency personnel, and internal Emergency Response Teams.
Handle escalated security issues and make sound decisions based on established SOPs and scenario-based training.
Assist in team supervision and support, including scheduling, timekeeping, training, and operational coaching.
Participate regularly in scenario-based security drills, routine training, and special projects.
Compile detailed daily shift reports, shift pass-downs, and incident reports according to SOC protocols.
Compile monthly, quarterly, and annual SOC statistical data and account trends.
Provide exceptional customer service to all internal employees, field staff, and external partners.
Perform other operational tasks and duties of a similar scope as assigned.