Security Operations Center Officer (Austin Water)

City of Austin•Austin, TX

2d•Onsite

About The Position

Austin Water has been providing safe, reliable, high-quality, and affordable water services for over 100 years, serving over 1,000,000 people across more than 548 square miles. As a leading utility in a fast-growing city, Austin Water focuses on sustainable infrastructure, advanced treatment technology, and environmental innovation, consistently ranking high for water quality and exceeding environmental compliance requirements. The Security Operations Center Officer position is responsible for monitoring various security technologies, including access control, video surveillance, and alarm systems, to ensure the security of all properties. This role acts as the shift point of contact, providing training, technical guidance, and support during security-related incidents.

Requirements

Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in a Security Operations Center.
Knowledge of Federal, State, and Local laws and ordinances.
Knowledge of City practices, policies, and procedures.
Knowledge of training techniques and principles
Knowledge of critical infrastructure security requirements and protocols.
Knowledge of electronic security systems.
Skill in oral and written communication.
Skill in using computers and related software applications.
Skill in using Microsoft applications.
Skill in using access control systems.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict and uncertain situations.
Skill in data analysis and problem solving.
Ability to work in a high-level, high-risk security environment.
Ability to work with frequent interruptions and changes in priorities.
Ability to document incidents in Microsoft Word.
Ability to quickly recognize and analyze irregular events.
Ability to utilize radio equipment, complying with Federal communication guidelines.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Ability to provide excellent customer service.
Ability to effectively communicate with the Security team and law enforcement during stressful situations.
Ability to work during emergencies or bad weather.
Ability to participate in on-call program and work both scheduled and unscheduled overtime.
Ability to work varying shifts that include weekends, holidays and possible 12-hour day.
Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.
Valid Texas Class C Driver License.

Nice To Haves

Experience in security monitoring activities, including working in high-level, high-risk security environments; and an ability to quickly recognize and analyze irregular events.
Experience in a security management team in a utility, municipality, or other similarly regulated entity or critical infrastructure; and knowledge of Federal, State, and Local laws, regulations, and policies regarding Security Operations Center.
Effective verbal and written communication skills with various levels of internal customers, stakeholders, and the public; strong problem-solving, decision-making, and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptions.
Ability to develop relationships with other entities, departments, and outside organizations including contracted security firms, Homeland Security, emergency management, fire, and police organizations; and an ability to handle conflict, hostility, and uncertainty in intense security situations.
Advanced experience with Genetec Security Management System software, or other electronic security systems and access control systems.

Responsibilities

Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
Identifies and notifies management of vacant security posts.
Provides direction and training to site officers and contract employees as needed to accomplish service goals.
Monitors welfare of security personnel working after-hours and remote assignments.
Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
Maintains the security and confidentiality of sensitive security information.
Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.
May provide training and guidance to others.