Security Operations Analyst- Managed Services

CDW • Mississauga, ON

2d

About The Position

The Analyst provides first-level Cybersecurity Incident Response, client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Analysts will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Microsoft Sentinel and Defender. CDW is committed to being an AI-fluent organization. We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

Requirements

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
• Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: o Microsoft SC-200, CrowdStrike Falcon: CFIR, Cortex XDR – PCDRA, IBM QRadar Security: Certified Analyst, Exabeam Security Analyst: Associate, Advanced, CompTIA Security +, E|CIH, E|CSS, GIAC - GSEC or similar technology certifications
• Knowledge and experience with Microsoft Azure are an asset.
• The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
• Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
• Demonstrate strong verbal and written communication skills.
• Apply critical thinking and problem-solving abilities to address non-standard challenges.
• Manage time effectively and maintain organizational skills.
• Demonstrated ability to learn and adapt to new technologies and products.

Nice To Haves

• Call handling/ticket experience is a plus

Responsibilities

• Monitors, triage, investigate, remediate and resolve first-level security incidents.
• Collect and disseminate information to clients during incident investigation and post-incident review.
• Identify, record, and escalate service performance trends, anomalies, and SLA breaches to senior leadership.
• Updating the knowledge base articles as needed.
• Apply Trusted Advisor techniques to build up client trust and influence loyalty
• Attends internal and external training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
• Participate notably in assigned self-paced training
• Investigate and resolve cybersecurity incidents using established procedures.
• Foster a positive team environment by being approachable and assisting teammates.
• Actively engage in coaching and continuous learning to enhance technical skills.

Benefits

• At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 37.5-hour work week and paid on a bi-weekly payroll schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level